(News Release)
Vancouver, British Columbia - Fairmont Pacific Rim
becomes a leader within the hospitality industry by implementing
digital devices and using the latest technology in the daily operations
of its iconic downtown Vancouver hotel, offering guests an unsurpassed level of service at the touch of their fingertips.
Behind the scenes - the Housekeeping team at Fairmont Pacific Rim will start off the New Year, utilizing t he
REX (Room ExpeditorTM) system by MTech on iPod touches to complete
their daily tasks. Each team member is provided an iPod touch allowing
Housekeeping, Royal Service, Engineering and Front Desk team members to
become immediately updated with guest requests and room status. The app,
which is icon driven, allows the team member to access many features
including guest preferences, video and photo instruction, automated room
list tasks, and daily productivity tracking; creating an efficient,
immediate and paperless work day.
Wine list goes digital - The Lobby Lounge and ORU will offer wine and cocktail lists via iPads. When 'wining and dining' in
either location, guests can access live wine inventory, including label
images, information on the various wine regions and chef-recommended
food pairings to compliment the wine selection. In addition, hotel
sommelier, Jill Spoor includes monthly sommelier picks of some her new
(and old) favourites. The app, 'Tastevin,' allows guests to browse,
select and order their bottle right from the app. "There are so many
incredible opportunities with this app" comments Spoor. "We now have the
opportunity to educate and give our guests an extensive wine experience
all at the touch of a fingertip."
Yes, Chef! iPad 2 devices are now part of all four hotel kitchens
- The Fairmont Pacific Rim culinary team is taking technology to new
heights with iPad stations throughout the hotel's kitchens, allowing the
team access to a large photo gallery of dishes, chef instructions and
preparation details. In addition, if a guest wishes to receive a recipe
for one of their favourite dishes, with a quick tap, recipes can be
emailed and shared within seconds. "With three food and beverage outlets
with all of their own unique identities, and a banquet kitchen that
services 15,000 sq ft of function space, the iPad stations will allow
consistent instruction and execution of the dishes. Our team is very
excited to implement this next level of dining," comments executive
chef, Darren Brown.
ORU takes the 'Chef's Table' experience to a new level - ORU
cuisine will be lighting up the culinary stage as cameras are placed
within the open-concept kitchen, providing a live feed into the world of
a kitchen brigade. Guests will experience an up-close-and-personal
culinary presentation as the feed is projected onto a high-definition
flat-screen TV in the restaurant.
Ice, Ice Baby - Launche d
this summer, Fairmont Pacific Rim became the first hotel in Canada to
implement ICE (Interactive Customer ExperienceTM) by Intelity on iPad 2
devices throughout all of its 377 guestrooms. More than just a virtual
concierge, the award-winning ICE technology allows guests to customize
their stay and interact with all areas of the hotel. Within seconds, a
variety of guest requests can be met using the iPad 2 - from accessing
guestroom controls, restaurant reservations, ordering in-room dining,
spa treatments, valet parking, and much more. In addition, Fairmont
Pacific Rim just launched an ICEMobile app that will allow guests to
download the app from iTunes prior to their arrival.
Located in the heart of the historic port and financial district, the Fairmont Pacific Rim
fronts one of the city's most celebrated streetscapes with unobstructed
views of the North Shore Mountains and Harbour. This ultramodern hotel
features a resort-style Willow Stream Spa,
state-of-the-art technology and eclectic culinary offerings. Guests can
experience a culinary journey around the world with three different
dining destinations within the hotel - Italian-inspired Giovane café + winebar, the Lobby Lounge with nightly live music, and locally sourced cuisine with a Pacific Rim flare at ORU Cuisine. Rated as Vancouver's only Gold hotel by Condé Nast readers, Fairmont Pacific Rim is the journey and the destination.
ABOUT FAIRMONT HOTELS & RESORTS
Fairmont
Hotels & Resorts, which arrives in destinations as diverse as
Jaipur, Kyiv and Manila in 2012, is a celebrated collection of more than
60 luxury properties around the globe, including Shanghai's Fairmont
Peace Hotel, The Plaza in New York, and Makkah Clock Royal Tower in the
Kingdom of Saudi Arabia. The luxury brand's distinctive hotels offer a
sense of heritage and sophistication, warm, engaging service and
culturally rich experiences. A community and environmental leader,
Fairmont is also recognized internationally for its responsible tourism
practices and award-winning Green Partnership program. Fairmont is owned
by FRHI Holdings Limited, a leading global hotel company with over 100
hotels under the Fairmont, Raffles, and Swissôtel brands. The company
also manages Fairmont, Raffles and Swissôtel branded luxury private
residences club, whole-ownership residences and serviced residences
properties. For more information or reservations, please call
1-800-441-1414, visit fairmont.com, or contact your local travel professional.
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